Element Non-Emergency Medical Transport
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Privacy Policy

Element Non-Emergency Medical Transport ("Element NEMT") is committed to protecting the privacy of the individuals we serve. This Privacy Policy explains how we collect, use, and protect personal information.

1.

Information We Collect

We collect personal information that you voluntarily provide when requesting transportation, including:

  • ●Name and contact information (phone number, email address)
  • ●Passenger name and transportation details
  • ●Pickup and drop-off addresses
  • ●Appointment dates and times
  • ●Mobility level and access requirements
  • ●Facility information and special notes
2.

How We Use Your Information

We use the information you provide solely to:

  • ●Schedule and coordinate transportation services
  • ●Communicate with you about your transportation requests
  • ●Improve the quality of our services
  • ●Comply with applicable legal requirements
3.

Information Sharing

Element Non-Emergency Medical Transport does not sell personal information. Element NEMT does not share personal information for marketing purposes or for any unrelated reason unless authorized by the rider, the rider's legal representative, designated responsible party, or as otherwise required or permitted by law. Information may be shared only when reasonably necessary to schedule, coordinate, provide, document, bill, review, or support transportation services. This may include communication with authorized employees, contractors, software providers, healthcare facilities, payment processors, insurers, legal advisors, or others directly involved in the transportation process.

4.

Health-Related Information

Element NEMT may receive limited health-related or mobility-related information when necessary to safely coordinate non-emergency transportation. This may include mobility status, wheelchair use, assistance needs, pickup and destination details, appointment location, facility information, or other transportation-related details. Element NEMT does not provide medical diagnosis, medical treatment, medical advice, emergency care, or ambulance-level care. Health-related information should be limited to what is necessary to safely and appropriately coordinate transportation.

5.

Data Security

We take reasonable measures to protect the personal information you provide. However, no method of transmission over the internet or electronic storage is completely secure.

6.

Contact

If you have questions about this Privacy Policy, please contact us at (864) 208-5555 or [email protected].